Policies for parents
How PeritiaQuestix works — the short version.
These are the standing policies for families enrolled at PeritiaQuestix Tutoring. They cover booking, payment, attendance, online-class etiquette, and what to do when things change. Questions? Email [email protected].
1. Booking & consultations
- Every new family starts with a 45-minute trial session: a 30-minute class with the student plus a 15-minute consultation with the parents.
- Trial price: $45. Pay once at the time of booking.
- Returning students get priority on timing and availability when scheduling each new 4-week session.
2. Rates & payment terms
- Standard rate: $20/hour. Plans are billed in 4-week sessions, paid in full before the session starts.
- Class extensions: any 1-hour class can be extended to 1.5 hours for an additional $10. Extension requests must be made at least 6 hours before the class. Tutors may decline.
- Pricing tiers (Starter / Growth / Accelerator) are listed on the home page.
3. Attendance & punctuality
- Late arrival grace period: up to 20 minutes. After that, the class is treated as missed; it isn't refunded or rescheduled.
- Missed minutes within a class aren't refunded. Example: if a student joins 15 minutes late, the missed 15 minutes are not credited.
4. Cancellations & refunds
- Early cancellation (3+ hours before class): you'll receive class credit, which carries over to the next 4-week session if unused.
- Late cancellation (less than 3 hours before class): the class fee is forfeited; no refund or credit will be issued.
- Refund window: if you change your mind, sessions are fully refundable before the first class of the session. Once a session has begun and is paid for, refunds aren't available.
- If something extenuating comes up — illness, family emergency — reach out. We work with families.
5. Online learning requirements
- Video camera ON for the entire class.
- No muting unless the tutor explicitly asks.
- Screen sharing on so the tutor can monitor the student's work and progress in real time.
- Online classes meet on Google Meet. We'll send the link with the trial-class confirmation.
6. Academic structure & progression
- Curriculum is progress-based: each session is dynamically structured around what your child needs next, not a fixed week-by-week plan.
- Level advancement: students advance to the next academic level after scoring 85% or higher on a post-test evaluation.
7. Communication & tutor assignment
- Each student is formally assigned a dedicated tutor. We'll introduce you by name after the trial.
- All official communication — scheduling, progress, questions — runs through the parent's email and [email protected]. Tutors don't email students directly.
8. Class recordings
- Online and in-person classes are recorded for quality assurance, student safety, and progress tracking.
- Recordings are stored securely, accessible only to the assigned tutor and the PeritiaQuestix operations team, and retained for 90 days unless a parent requests longer retention.
- If you have specific concerns about recording practice, email [email protected] and we'll walk you through how it works.
Last updated May 2026. We'll post the revision date here whenever this page changes. For the legal-form terms of service, see /terms; for our privacy practices, see /privacy.